Privacy Policy
Privacy Policy of https://luthena.com
At Luthena, we are committed to protecting your personal data when you browse and make purchases on our online store. Here's how we collect, use, and secure your information, with full transparency.
Who are we?
Luthena is a store dedicated to the sale/purchase, rental, and repair of new or used musical instruments. We are located at 16 rue Dumont, 69004 Lyon , and can be reached at 06 13 72 25 60 . Our website https://luthena.com allows you to browse our catalog and order your products online.
The data we collect
What information do we collect?
When you interact with our site, we only collect the data necessary to offer you a smooth and secure experience. This may include:
- Your first and last name
- Your contact details (email address, phone, postal address for deliveries)
- Information related to your orders (products purchased, payment method, etc.)
- Your IP address or technical information to ensure the proper functioning of the site.
How do we collect this data?
This data is transmitted directly to us when:
- You place an order or create a customer account on our site.
- You use the contact form to ask us a question.
- You accept the use of cookies to improve your browsing (see the section on cookies).
Why do we use your data?
The information is used to:
- Process and deliver your orders under the best conditions.
- Respond to your requests or questions via our contact form.
- Improve your user experience on our site.
- Send you important communications about your purchases (order confirmation, delivery tracking) or, with your consent, special offers and news.
How long do we keep your data?
Your personal data is kept:
- For orders : 5 years after the purchase date, in accordance with legal obligations.
- For customer accounts : until you request their deletion.
- For marketing communications : until you withdraw your consent (you can unsubscribe at any time via the link in our emails).
Your Rights
In accordance with the GDPR (General Data Protection Regulation), you have the following rights:
- Access : Consult the data we hold about you.
- Rectification : Correct incorrect or outdated information.
- Deletion : Request the deletion of your personal data.
- Portability : Receive your data in a structured format.
- Objection : Refuse the use of your data for specific purposes, such as marketing.
To exercise these rights, please contact us by e-mail at hello.luthena@gmail.com.
Security of your data
We take the security of your information very seriously:
- Our site uses an HTTPS protocol to protect your online transactions.
- Data, such as payment information, is processed directly by our secure partners (sensitive payment platforms) and is never stored on our servers.
- Access to your data is strictly limited to our team and the partners necessary to process your orders.
Sharing your data
Your data is neither sold nor shared with third parties for commercial purposes. However, certain information may be shared with trusted service providers for:
- The delivery of your orders (e.g., carriers like La Poste, Chronopost).
- Payment processing via secure platforms.
These partners are bound to respect the confidentiality and protection of your data.
Cookies and similar technologies
Our site uses cookies to improve your user experience:
- Essential cookies : necessary for the site to function (e.g., shopping cart).
- Analytical cookies : to understand how you use our site and improve it.
- Third-party cookies : for example, to integrate videos or share buttons.
You can manage your cookie preferences at any time via your browser settings or through our cookie management tool available on the site.
Embedded content and external links
Some pages on our site may include content from third-party platforms (e.g., videos, maps, social media buttons). By interacting with this content, you accept the privacy policies of the sites in question.
Changes to this policy
This privacy policy may be updated to reflect legislative changes or changes in our services. We will notify you of any significant changes.
Last updated: December 18, 2024 .
For any questions or concerns regarding your personal data, contact us directly at hello.luthena@gmail.com or at 06 13 72 25 60 . We are here to help you!